Health Calling: a phone agent that books, reschedules and hands over
A multi-tenant call platform where voice agents run inbound and outbound calls, book real appointments mid-call, and pass the caller to a person when they should.
- Type
- AI voice platform
- Built with
- Node, Twilio, Deepgram, ElevenLabs
- Timeline
- Mar 2026 to now
- Status
- Deployed, in pilot
Too many calls, not enough people to make them
Healthcare teams spend hours on the phone: intake calls, reminders, rescheduling. Every one of those calls needs a person, and most of them follow the same script.
The client wanted a platform that could run those calls itself, handle patient data properly, and fit the monday.com boards their team already worked from. It has since grown to cover real estate and insurance too.
Voice agents with rules in code, not in a prompt
Voice agents
Configurable voice, personality and script, over Twilio media streams or a RingCentral softphone, with barge-in so callers can interrupt.
Real actions mid-call
17 functions the agent can call: check availability, book, move, cancel or confirm an appointment, verify the patient, look up an answer, transfer the call.
Campaigns
A six-step wizard for outbound campaigns, with concurrency, gaps between calls and retry rules.
Boards, synced both ways
monday.com-style boards inside the product, with live two-way sync to the client's real monday.com account.
Patient data handled carefully
Patient data only goes to a model covered by a business associate agreement, every read of it is logged, and consent and do-not-call rules are enforced.
Built not to drop things
A database-backed retry queue with backoff, a webhook retry worker and post-call automations for notes, data extraction and follow-ups.
Where it stands
951
commits in seven months, March to November 2026
17
functions the agent can call during a live call
500 ms
of silence before the agent takes its turn
7
board templates teams start from
What it runs on
Voice & telephony
- Twilio Media Streams
- RingCentral
- Deepgram
- ElevenLabs
- Gemini Live
Models
- OpenAI
- Claude on AWS Bedrock
Back end
- Node 22
- Express 5
- WebSockets
- Supabase / Postgres
- AWS S3
- Textract
- Sentry
Front end & hosting
- React 19
- Vite
- TypeScript
- Redux Toolkit
- Tailwind
- React Flow
- Railway
Want calls answered without adding staff?
Tell us what you want built. You get a written scope and a fixed quote within one business day.